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How to add a second language to your Wix website

Install the app, choose your language in TradeGear and publish it with Wix Multilingual, then check the page as an ordinary visitor.

By the TradeGear team · Updated

Wix keeps its own language system. TradeGear prepares translated content and the assistant, while Wix Multilingual publishes the language page and manages its canonical, hreflang, metadata and sitemap output. The useful result is a language a visitor can actually open, not a setting that looks finished in a dashboard.

1. Install the Wix app and link the site

  1. Add TradeGear from the Wix App Market listing.
  2. Open TradeGear in your Wix dashboard. Wix supplies a signed owner context; the app uses it to link this canonical Wix instance to one website in your TradeGear workspace.
  3. If you already have a TradeGear account, sign in and link the Wix site to it instead of creating a second, generic website. A typed domain or a page URL is not proof of ownership.
  4. Free includes 3,000 translated words in one language and 20 completed assistant replies per website, renewed every 30 days.

Installing the app does not publish anything. A language becomes visible only after the next step.

2. Choose a language in TradeGear, then publish it in Wix

  1. In TradeGear, choose the language you want and let its translated content be prepared.
  2. Open Wix Multilingual and publish the same language. Wix controls the language page, its URL and its native language signals.
  3. Keep the two lists in step: a language TradeGear prepares but Wix has not published is not yet visible to visitors.
  4. Do not expect TradeGear to rewrite Wix’s canonical, hreflang, metadata or sitemap output. Check what Wix publishes rather than assuming a separate SEO layer.

3. Enable the assistant and choose what it may use

The assistant answers from the published pages and products you choose to share. Private pages, customer accounts and order records stay out of the public knowledge base. An order lookup, if it is ever enabled for your website, is a separately authorized tool and not part of the indexed content.

Enable knowledge sharing only after the content you want it to use is published. Wait for a successful synchronization, then ask a question whose answer is visible on your website and follow the source link in the reply.

The Support workspace is part of the same product. A relevant unresolved request can be offered a follow-up and, with consent, become one case for that website. When a delivery channel is enabled, a team member can send one customer reply; provider acceptance is recorded, not proof of delivery. TradeGear does not send proactive case emails on its own, and an internal note is not a customer reply.

4. Check the result as an ordinary visitor

A short launch checklist
  • Open the published language page in a private window, signed out of Wix.
  • Check that the page is the translated version, not a draft or the original language.
  • If the assistant is enabled, ask one question with a known published answer and open its source link.
  • Try the same page on a phone.
  • If the language is not visible, compare the language list in TradeGear with the published list in Wix Multilingual before changing anything else.

If the app is installed but the language page is missing, the usual cause is publication, not installation. If the listing or checkout does not work, use Wix’s own help route for the purchase; never send an account password or a signed Wix context to anyone.

Removing a language in TradeGear stops its translation and retains the stored text for the documented cleanup window. It is not a promise to erase usage that was already metered.

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