The agreement for using the service, and what you can expect from us. Last updated 2026-11-03.
The agreement
This agreement is between TradeGear, 19 Victoria Way, London SE7 7QR, United Kingdom ("we", "us") and the person or business using
the TradeGear service ("you"). It applies when you create an account, connect a website, or switch a
feature on. If you do not accept it, do not use the service.
The WordPress plugin itself is free software, released under the GNU General Public License. These terms
cover the hosted service it connects to: translation, the customer assistant, the dashboard, and the
support that goes with them. They also cover the Shopify app, which is not free software and is installed
from Shopify; your use of Shopify is governed by Shopify's own terms with you, and where Shopify's rules
and these disagree about the app's behaviour inside Shopify, Shopify's rules win.
These terms also cover the hosted features of the Wix app. Your use of Wix is governed by Wix's own
terms; Wix's platform rules apply to the app's behaviour inside Wix.
Who can use it
You must be able to enter into a contract for the business whose website you are connecting, and you must
be authorised to install the plugin or the app and switch features on for that website. If you are
connecting a website for a client, you confirm you have their permission to share its public content with
us.
What the service does
It translates the public pages of your website into the languages you choose and serves them to visitors,
and it can answer visitors' questions from the public content you have shared with it. It is a client for
a hosted service, not a model running inside your own website: your site sends text to us, we return
translations and answers. On a Shopify shop the same service works from the shop's own records — its menus,
theme text, catalogue, pages, articles and policies — rather than from page addresses, and Shopify serves
the translated storefront.
On Wix, the app translates supported product fields through Wix Multilingual and answers from your
public product catalogue. It preserves existing merchant-written translations; you publish languages in
Wix. It does not translate every page type or access private orders.
The hosted service is the one at app.tradegear.org (the dashboard, translation and the chat
page) and assistant.tradegear.org (connections, shared knowledge and answers). These terms do
not cover a deployment an administrator runs themselves and points the plugin at.
Translations and answers are produced automatically. How much of your website is covered depends on the
features you enable, the pages you translate, and the knowledge you share.
Accounts and connections
One account holds one business workspace. Do not share an account between unrelated businesses.
Keep the credentials that connect your websites safe. Anyone who has them can send content to your
account, and on WordPress anyone with access to your site's database can read them.
Connect only websites you control. Connecting a website involves proving you control it — a connection
code redeemed on the site itself, or a Shopify shop that installs the app through its own admin.
A connection code is single-use and expires fifteen minutes after it is issued. A Shopify shop does not
need one: installing the app connects the shop, and removing the app disconnects it.
A Wix site connects when you open the installed app from its Wix dashboard with a verified owner
context. Removing the app disables that connection and stops new work.
Tell us promptly if you think a credential has been exposed, and reconnect the website so the old one
stops working.
Plans, allowances and fair use
Each plan includes an allowance — translated words per period, and assistant replies per period — and
each period normally runs for thirty days. Paid Wix plans renew their usage allowances monthly from
the original purchase date, including when billed annually. Current plans, prices and allowances are
shown in the dashboard and on the pricing page, and we may change them with reasonable notice.
When you connect a website it is entitled to the free plan without payment, and its
allowance renews every thirty days. The Free plan includes 3,000 translated words, one target language
and 20 completed assistant replies per website per period.
A paid plan is billed through Stripe and managed in its billing portal, except on
Shopify and Wix: Shopify bills Shopify shops. A plan for a Shopify shop is chosen on the app's
page in that shop's admin and charged by Shopify to the shop's own payment method, on Shopify's terms and
with Shopify's revenue share; we never see the card and we do not invoice that shop ourselves. Upgrades
take effect immediately; to move down to the free plan, cancel in the billing portal on WordPress or in
Shopify's own plan page on Shopify.
Wix bills Wix websites: choose and manage a paid plan through Wix's native pricing
page and checkout. Wix collects the payment under its terms and revenue-share arrangements. Wix shows
the price, currency, billing frequency and any applicable taxes before you confirm. Annual billing
does not grant a year's allowance at once: usage allowances still renew monthly. Turning off
automatic renewal keeps paid access until Wix confirms the plan has ended; it does not switch the
website to Free immediately. A plan change does not erase usage already consumed in the current period.
If a subscription is cancelled, your website is not switched off: it continues on
the free plan, which shows one language and up to 3,000 translated words for every month it has been on
the free plan, the text it was first seen with (menus, the home page, the text on every page) first.
Everything else already translated is kept but not shown, and is shown again as soon as the website is
on a paid plan again; it is deleted when you ask us to delete it. New work and assistant replies are
limited to the Free plan's allowances.
If an allowance runs out, what is already translated stays shown and only new
translation waits for the next period. A failed payment is not treated as a cancellation — a plan in
arrears keeps working while the payment is retried, and ends only if it is never resolved.
If you switch the WordPress plugin off, we pause the website and its billing rather
than cancelling anything. New translation work, knowledge synchronization and the assistant stop; your
stored translations and knowledge are kept; and an invoice raised while it is paused is voided rather than
charged, so a paused period is not billed. Switching it back on resumes both, on the same connection, with
no re-pairing, and the next period is billed normally.
If you remove the Shopify app, Shopify cancels the app's subscription itself, and does
not credit the rest of the billing period; charges and refunds for a Shopify shop are Shopify's, under
Shopify's terms. We pause the website: new translation work, knowledge synchronization and the assistant
stop, and your stored translations and knowledge are kept. Installing the app again reconnects the same
website with its translations. A cancelled subscription does not resume by itself: until a paid plan is
chosen again on Shopify's own plan page, the shop is on the free plan.
We do not offer "unlimited". Use within your allowance is included; use beyond it is
refused rather than billed silently, and you can change plan if you need more.
Technical limits apply and are there to keep the service usable for everyone: a limit
on requests per minute and per visitor, a daily ceiling on assistant replies for a website, and a ceiling
on how much knowledge we hold for one website. Do not attempt to defeat them, to reach another customer's
data, or to use the service to overload ours or anyone else's systems.
Turning a feature off does not reduce what you have already used, and we do not
refund part of a period for a feature you stop using.
Your content
Your website content stays yours. You give us permission to store it, read it, translate it and use it to
answer questions, only in order to run the service for you, together with the records described in our
privacy policy. You can end that permission by
switching the features off, disconnecting the website, or closing your account.
You are responsible for what you send us. In particular, keep personal information out of the content you
enable: the assistant quotes the public pages and products you share, page addresses are stored with their
query strings, and the plugin's exclusions are there to be used. Do not enable translation or knowledge
synchronization for a page whose content you do not have the right to process.
Acceptable use
Do not use the service to break the law, to infringe anyone's rights, to publish or process unlawful
material, to mislead people about who they are talking to, or to send anyone's private information to us
without a lawful reason. Do not probe, scan or attempt to circumvent our security or another customer's
isolation, and do not resell the service as your own without an agreement with us.
If you translate content you do not have the rights to, that is your responsibility, not ours: you
confirm that publishing it in the target languages is something you are entitled to do.
Other companies involved
Payments are handled by Stripe under its own terms, except for a Shopify shop, which Shopify bills on
Shopify's own terms and revenue share; signing in uses Google's identity service (Firebase
Authentication); and the service runs on Google Cloud. Shopify is the platform a Shopify
shop runs on: your shop, its theme, its other apps and its own handling of your shop's data are between you
and Shopify, and this agreement does not stand in for Shopify's.
Wix operates a Wix site's account, storefront, Multilingual app and embedded-script
service under Wix's own terms. This agreement does not replace your agreement with Wix.
Your WordPress installation, its theme, its other plugins and its hosting are yours, and we are not
responsible for them. An advanced setting can point the plugin at a deployment somebody else operates:
that operator's terms apply to that deployment, and this agreement does not.
Availability and changes
We work to keep the service running and to fix faults quickly, but we do not promise uninterrupted
service, and we do not offer a service-level agreement at this stage. We may change features, add or remove
limits, run maintenance, or withdraw a feature; where a change materially reduces what you are paying for,
we will give reasonable notice and you may cancel.
Suspension and ending
You may stop at any time: switch features off, disconnect a website, remove a website from your
workspace (its plan stops renewing and ends with the period already paid, with no refund for that period
and nothing more charged), cancel a plan in the billing portal or in Shopify's own plan page, or ask us to
close your account. Closing an account does not by itself delete the translations we store
for a connected website, so ask us for that at the same time if you want it done.
We may suspend or end an account that breaks this agreement, puts other customers or the service at risk,
is used unlawfully, or has an unpaid plan. Where we can, we will tell you why and give you a chance to put
it right. If we end your account for our own convenience, we will not charge you for the unused part of a
paid period.
Answers and translations can be wrong
Automatic translation and generated answers can be inaccurate, incomplete or out of date, and a
translation can subtly change a meaning. Review anything that matters — prices, delivery and returns
terms, legal text, product safety information — in each language you enable, and do not rely on the
assistant for decisions with legal or financial consequences.
The assistant answers from the public content you shared. It cannot see orders, verify a customer,
change or cancel an order, take payment, issue a refund or open a support ticket, and it is instructed not
to claim that it has. It will not ask a visitor for payment details, passwords or identity documents. A
link to your contact page is not a support system: if you promise follow-up, provide one.
Disclaimer and liability
The service is provided as it is. Except where the law does not allow us to exclude them, we give no
warranties beyond those stated in this agreement, and we are not liable for lost profit, lost sales,
lost goodwill or indirect losses. Nothing here limits liability that cannot lawfully be limited.
Governing law
This agreement is governed by the laws of England and Wales, and disputes are for the courts of
England and Wales. If a term here is found to be unenforceable, the rest of the agreement still
stands.