The agreement for using the service, and what you can expect from us. Last updated 2026-09-25.
The agreement
This agreement is between [registered company name], [postal address] ("we", "us") and the person or business using
the TradeGear service ("you"). It applies when you create an account, connect a website, or switch a
feature on. If you do not accept it, do not use the service.
The WordPress plugin itself is free software, released under the GNU General Public License. These terms
cover the hosted service the plugin connects to: translation, the customer assistant, the dashboard, and
the support that goes with them.
Who can use it
You must be able to enter into a contract for the business whose website you are connecting, and you must
be authorised to install the plugin and switch features on for that website. If you are connecting a
website for a client, you confirm you have their permission to share its public content with us.
What the service does
It translates the public pages of your website into the languages you choose and serves them to visitors,
and it can answer visitors' questions from the public content you have shared with it. It is a client for
a hosted service, not a model running inside your WordPress installation: your site sends text to us, we
return translations and answers.
The hosted service is the one at app.tradegear.org (the dashboard, translation and the chat
page) and assistant.tradegear.org (connections, shared knowledge and answers). These terms do
not cover a deployment an administrator runs themselves and points the plugin at.
Translations and answers are produced automatically. How much of your website is covered depends on the
features you enable, the pages you translate, and the knowledge you share.
Accounts and connections
One account holds one business workspace. Do not share an account between unrelated businesses.
Keep the credentials that connect your websites safe. Anyone who has them can send content to your
account, and anyone with access to your WordPress database can read them.
Connect only websites you control. Connecting a website involves proving you control it.
A connection code is single-use and expires fifteen minutes after it is issued.
Tell us promptly if you think a credential has been exposed, and reconnect the website so the old one
stops working.
Plans, allowances and fair use
Each plan includes an allowance — translated words per period, and assistant replies per period — and
each period runs for thirty days and renews until you cancel. Current plans, prices and allowances are
shown in the dashboard and on the pricing page, and we may change them with reasonable notice.
When you connect a website it is entitled to the free plan without payment, and its
allowance renews every thirty days.
A paid plan is billed through Stripe and managed in its billing portal. Upgrades take
effect immediately; to move down to the free plan, cancel in the portal.
If a subscription is cancelled or an allowance runs out, your website is not
switched off: translations already stored continue to be served and it continues on the free plan,
while new paid work and the assistant stop. A failed payment is not treated as a cancellation — a
plan in arrears keeps working while the payment is retried, and ends only if it is never resolved.
If you switch the plugin off, we pause the website and its billing rather than
cancelling anything. New translation work, knowledge synchronization and the assistant stop; your
stored translations and knowledge are kept; and invoices raised while it is paused are voided rather
than charged, so a paused period is not billed. Switching the plugin back on resumes both, on the same
connection, with no re-pairing — the next period is billed normally.
We do not offer "unlimited". Use within your allowance is included; use beyond it is
refused rather than billed silently, and you can change plan if you need more.
Technical limits apply and are there to keep the service usable for everyone: a limit
on requests per minute and per visitor, a daily ceiling on assistant replies for a website, and a ceiling
on how much knowledge we hold for one website. Do not attempt to defeat them, to reach another customer's
data, or to use the service to overload ours or anyone else's systems.
Turning a feature off does not reduce what you have already used, and we do not
refund part of a period for a feature you stop using.
Your content
Your website content stays yours. You give us permission to store it, read it, translate it and use it to
answer questions, only in order to run the service for you, together with the records described in our
privacy policy. You can end that permission by
switching the features off, disconnecting the website, or closing your account.
You are responsible for what you send us. In particular, keep personal information out of the content you
enable: the assistant quotes the public pages and products you share, page addresses are stored with their
query strings, and the plugin's exclusions are there to be used. Do not enable translation or knowledge
synchronization for a page whose content you do not have the right to process.
Acceptable use
Do not use the service to break the law, to infringe anyone's rights, to publish or process unlawful
material, to mislead people about who they are talking to, or to send anyone's private information to us
without a lawful reason. Do not probe, scan or attempt to circumvent our security or another customer's
isolation, and do not resell the service as your own without an agreement with us.
If you translate content you do not have the rights to, that is your responsibility, not ours: you
confirm that publishing it in the target languages is something you are entitled to do.
Other companies involved
Payments are handled by Stripe under its own terms; signing in uses Google's identity service (Firebase Authentication); and the
service runs on Google Cloud. Your WordPress installation, its theme, its other plugins and its hosting are
yours, and we are not responsible for them. An advanced setting can point the plugin at a deployment
somebody else operates: that operator's terms apply to that deployment, and this agreement does not.
Availability and changes
We work to keep the service running and to fix faults quickly, but we do not promise uninterrupted
service, and we do not offer a service-level agreement at this stage. We may change features, add or remove
limits, run maintenance, or withdraw a feature; where a change materially reduces what you are paying for,
we will give reasonable notice and you may cancel.
Suspension and ending
You may stop at any time: switch features off, disconnect a website, cancel a plan in the billing portal,
or ask us to close your account. Closing an account does not by itself delete the translations we store
for a connected website, so ask us for that at the same time if you want it done.
We may suspend or end an account that breaks this agreement, puts other customers or the service at risk,
is used unlawfully, or has an unpaid plan. Where we can, we will tell you why and give you a chance to put
it right. If we end your account for our own convenience, we will not charge you for the unused part of a
paid period.
Answers and translations can be wrong
Automatic translation and generated answers can be inaccurate, incomplete or out of date, and a
translation can subtly change a meaning. Review anything that matters — prices, delivery and returns
terms, legal text, product safety information — in each language you enable, and do not rely on the
assistant for decisions with legal or financial consequences.
The assistant answers from the public content you shared. It cannot see orders, verify a customer,
change or cancel an order, take payment, issue a refund or open a support ticket, and it is instructed not
to claim that it has. It will not ask a visitor for payment details, passwords or identity documents. A
link to your contact page is not a support system: if you promise follow-up, provide one.
Disclaimer and liability
The service is provided as it is. Except where the law does not allow us to exclude them, we give no
warranties beyond those stated in this agreement, and we are not liable for lost profit, lost sales,
lost goodwill or indirect losses. To the extent the law allows, our total liability for all claims
together is limited to [liability cap]. Nothing here limits liability that cannot lawfully be
limited.
Governing law
This agreement is governed by [governing law and courts], and disputes are for its courts. If a term here is
found to be unenforceable, the rest of the agreement still stands.